Terms & Conditions
You must be 16 years or over to purchase from Our Name a Star Site.
We use Royal Mail to send out your Star Gift Pack, personalized as per your custom gift order. You will be required to sign for delivery by Royal Mail.
If you are not home when they attempt delivery- they should leave a card to say they have called and attempted delivery.
In practice- this is not always the case. If you do not receive your order in the 7 days - In the first instance please contact either your local UK
Royal Mail sorting office (it may be sitting there and you can then tell them when you will be home to take delivery)
International Enquiries Royal Mail if you are not in the UK. They will be able to give you delivery details.
There should be no chance of your Star Gift set Going astray. If Royal Mail cannot trace your parcel - simply
contact us and we can supply you with your
unique tracking order to assist.
When you order and name a Star, from Wish Upon a Star - Please be careful with any spellings on your up to 13 word message for placement on your gift certificate and for your instant online message. We will reproduce this message exactly as we receive it.
We are not be responsible for any spelling errors you make on your order.
If we make any error or your package is damaged in the post- Place a message at our
help desk and we will explain what you need to do in order to have a replacement Star Naming Gift Pack re-sent completely free of charge.
In these circumstances we will of course replace your Name a Star Gift Pack as fast as possible and free of charge.
In a 'Gift Emergency'
If you need an instant/last minute gift- consider purchasing
Stargazer from us. you will have your purchase in minutes!
(when you need your star named fast and your star gift pack urgently)
We endeavor to supply you Name a Star Order in 7 day from date of purchase. If you need your Star Named Urgently for a
Birthday or similar celebration place and pay for your order - then go to our help desk and request that we do our best to hurry your package to you. We will do our best to make your
Wish Upon a Star request come true. We hate to see people disappointed so we will do our best to help you.
